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Refund & Returns Policy — Tansley Express

Please read this policy carefully as it applies specifically to digital products (e-books, activity books, journals, trackers, and downloadable files).

All Sales Are Digital. All products sold at Tansley Express are digital downloads. No physical items are shipped. Upon completing your purchase, you will receive immediate access to your digital product via a download link.

All Sales Are Final. Due to the nature of digital products, all sales are final once the file has been downloaded or accessed. By completing your purchase, you expressly consent to the immediate delivery of the digital content.

EU Customers — Waiver of Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days without giving any reason. However, by completing your purchase and accessing or downloading the digital content, you expressly consent to immediate delivery and waive your right to the 14-day cooling-off period, in accordance with Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU). If you have NOT yet downloaded or accessed the file, you may exercise your right of withdrawal by contacting us at 2binspiredbyyou@gmail.com before download.

South African Customers In accordance with the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA), digital goods that have been delivered and accessed are not eligible for a refund.

We Will Assist If:

• Your download link is broken or was not delivered
• The file is corrupted or incorrect
• You have not yet downloaded the file and wish to cancel

Please contact us within 7 days of purchase at 2binspiredbyyou@gmail.com and we will replace the file or issue a refund where applicable.

Refund Processing Approved refunds will be processed to your original payment method within 10 business days.

Contact Us 📧 2binspiredbyyou@gmail.com | ⏰ Response within 1–2 business days.

Last updated: May 2026